Part-time Member Advocate ($1000 Sign-on Bonus)

Businessolver - Iowa City, IA 52240
Businessolver - Iowa City, IA 52240
Businessolver - Iowa City, IA 52240
Job Description
This Role Will Be 100% Work-from-Home! $1,000.00 sign-on bonus. 

This assignment will run from September to the end of  2021.  However, this is your chance to make an impression.  Top performers are placed into long-term roles within Businessolver.  Some of our recent success stories include our Part-time Advocates landing roles as Analysts, Full-time Advocates and more!

Advocates who successfully complete training will earn $17.00 per hour. (bilingual Spanish speaking will earn an additional $2.00 per hour).  The pay-rate for the training period will be $15.00 per hour. 

Advocates will receive a $1000 sign-on bonus! *$500 paid after completion of training, remaining $500 paid at the end of Annual Enrollment (December).

We will provide a two-week training program prior to "going live".  Newly hired Advocates will accumulate roughly 40 hours of training time for each of those first two weeks.  Training will be a combination of live virtual classroom training and self-paced coursework (all completed from your home).

- Each Member Advocate will be given up to 80 hours of training within the first two weeks of the assignment
- Training will be a self-paced eLearning curriculum
- Daily "question and answer sessions" are voluntarily available
- Five mandatory classroom training sessions will be required within the first two weeks

The Gig:

-Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
-Respond accurately and thoroughly to caller inquiries and document call detail accordingly
-Must be a resourceful and creative problem solver who can constructively work with members of the team to find solutions.
-Ensure compliance in all areas of processing, completing all transactions timely and accurately
-Take accountability for entire process from receipt of work to resolution
Work under general supervision following established procedures 

What You Need to Make the Cut: 

-Strong customer-centric mindset
-Must be comfortable with technology - we are a technology company!
-Competitive, team player who strives for excellence
-Self-starter with a positive, upbeat attitude
-Strong interpersonal skills to find success in every opportunity
-Exceptional phone etiquette and communication skills
-Healthcare benefits or insurance industry experience (preferred but not necessary)

BYOT (Bring Your Own Technology) - In This Role You Will Utilize Your Own Technology, We Require:

-Internet connection of 15 Mbps or greater
-Windows 10 Enabled PC/Laptop or MacBook (Chromebooks and Tablets are not supported)
-A headset that includes both speakers, but also a microphone, that will allow you to clearly and consistently handle calls from our clients
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